Terms and Conditions
Our domestic orders are being delivered by Posti Finland or DHL. For International orders we use DHL.
We process all the orders within 1-2 working days.
After placing an order you will receive two emails: one confirming your order after your purchase and one after your order has been sent. We provide you a tracking number to follow your purchase.
|Delivery time||Delivery cost|
|Finland||1-3 days||Free for all bags (smaller products 3€)|
|EU, Norway & Iceland||1-3 days||10€ (free after 150€ order)|
|Rest of the world||2-5 days||25€ (free after 250€ order)|
We accept the following payment methods:
Credit cards: We accept Visa, Visa Electron and Mastercard.
PayPal: You can make your payment through Paypal account. Paypal accepts international credit cards.
If you have a finnish bank account you can make your payments straight from your internet bank.
Supported banks are: Osuuspankki, Nordea, Handelsbanken, POP pankki, Aktia, Säästöpankki, SP/OmaSP, S-pankki, Ålandsbanken and Danske Bank.
You can also pay by instalment through Collector Bank
Returns and refunds
We offer extended return time until the end of December 2018 for all orders made during December 2018.
If for some reason you are not satisfied with your purchase you can return it within 14 days and exchange it or get your money refunded. Products have to be in original packing and condition.
Returns with improper postage or postage not paid will not be accepted by us. In case of our mistake, product damaged in delivery or faulty product, we will refund the price of the product and all delivery expenses to you.
When returning a discounted product, the return delivery fee is paid by the customer.
Help with your order
If you have any questions or problems with your order, please send us an email: email@example.com. We speak English, Finnish and Spanish.
Any concern that you might have regarding security, privacy or complaint in connection with making a purchase, please contact us.
MOIMOI accessories Oy
Mariankatu 8 B 12,
Business ID: 2807847-5